Privacy Policy

JustCall is committed to your privacy.

Your privacy is important, so we'd like to explain what information we collect when you visit our site, why we collect it and how it is used. We'd also like to explain your options to access and control your information, our data security practices and other matters.

We May Collect Information Needed to Contact You Later

If we collect personal contact information (as described below), you may later remove it from our system. You may choose simply not to provide personal contact information by opting-out at the point of collection.

We May Collect Your Name, Address & Phone Number.

When you use our website, we may request your name, street address, telephone number or other "real world" contact information. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.

We May Collect Your Email Address.

We may request your email address, or other information needed to contact you online. This information does not necessarily reveal who you are and we will not link it to your personal identity. We use it to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.

We May Collect Other Kinds of Information from You.

When you use our Site, we may collect personal information about you described below. You may later have it removed. You may choose simply not to provide actively gathered information by opting-out at the point of collection.

We May Collect Navigation and Clickstream Data.

As you browse our Site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete and support the immediate activity requested, and to comply with any requirements of law. This information may be disclosed only to our staff and to our immediate agents.

Certain exceptional disclosures

We may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process. We may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.

What are cookies? Why do we use them?

Cookies are small files stored by your browser in your computer when you visit our Site. We may use cookies to improve our Site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information. We mostly use "session cookies" that are automatically deleted after each visit. Cookies from our Site can't be read by other sites. Most browsers will accept cookies until you change browser settings to refuse them.

Name Tool Details
_utma,_utmb, _utmc, _utmc Google Analytics This allows us to view data such as sources or keywords which delivered traffic to the site. No personal information is passed, and data collected is only used by internal teams. It helps us to improve the experience, ensuring content is relevant to visitor needs
WRUID, WRIgnore ClickTale This cookie indicates if we will track your session with ClickTale. This provides us with information about how people use our website and helps us to improve the user experience. All the data is stored anonymously and cannot be used to identify you personally.
Varies Google AdWords Remarketing We have relationships with carefully selected content networks and this allows us to show you our products and services on sites of a similar nature. This is based on what you appear to be interested in on our site. No personal information is passed and the data collected is only used by internal teams to help us better our services.

How do we protect information we collect?

We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved.

How long do we keep user information?

We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely. Data management requests are administered in an orderly manner to the extent feasible and within our direct control. Note: we have greater control over recently collected data than for archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies.

Your consent to this policy

By using our Site, you agree to this Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. Our Terms of Service take precedence over any conflicting Policy provision. We may change our Policy by posting a new version on our Site.

Legal disclaimer

This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Policy is governed by the laws of England and Wales. Any legal actions against us must be commenced in England within one year after the claim arose, or be barred.

If you have a privacy question about our Site, please write to this address: JustCall / WaveCrest, 1st Floor, Bishopsgate Court, 4-12 Norton Folgate, London E1 6DB.

Legal Information

This Web Site (the "Site") is owned and operated by WaveCrest UK Ltd on behalf of the WaveCrest Group of Companies. ("WaveCrest").

Use of the Site

The Site and the WaveCrest Network may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or intellectual property right used without proper authorisation, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

Intellectual Property

All images, text, programs, and other materials found on the Site belong to WaveCrest or its licensors and are protected by appropriate copyright laws. You may retrieve and display Content from the Site on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your personal, non-commercial use. Any commercial use of the images, text, programs or other materials found on the Site is strictly prohibited, without the express written consent of WaveCrest.

You acknowledge that the name "WaveCrest" and the WaveCrest symbol are all WaveCrest trade marks and that you may not use them without written permission from WaveCrest.

Content

The Content is only for your general information and use and is not intended to address your particular requirements. In particular, the Content does not constitute any form of advice, recommendation or arrangement by WaveCrest and is not intended to be relied upon.

While all reasonable attempts are made to ensure the accuracy of the information, neither WaveCrest, nor its information contributors can be held responsible for the accuracy of the information found on the Site. WaveCrest makes no expressed or implied warranty as to the accuracy of Content or programming.

Changes

WaveCrest reserves the right, at its discretion, to make changes to any part of the Site. Due to its policy of updating and improving the site, WaveCrest may wish to change these Terms (including those relating to your use of the Content). When terms are changed, WaveCrest will notify you by e-mail or by publishing details of those changes by including them at the end of these Terms. If you use the Site and WaveCrest has published or notified you of the changes, you are agreeing now to be bound by those changes.

Privacy of data

Certain areas of the Site allow for the exchange of information between you, and WaveCrest and you implicitly grant WaveCrest the authority and right to use that content in accordance with WaveCrest Privacy Policy.

Third-Party sites

Sites or pages which are linked to the Site are for information only, they have not been reviewed by WaveCrest. WaveCrest has no responsibility for the content of sites or pages linked or linking to the Site and WaveCrest accepts no responsibility or liability for any losses or penalties whatsoever that might be incurred as a result of linking to any location on any linked sites or pages.

Links do not imply that WaveCrest or the Site sponsors, endorses or is associated with, or is legally authorised to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked site or page is authorised to use any trademark, trade name, logo or copyright symbol of WaveCrest or any of its subsidiaries or their parent companies.

Limitation of Damages

In no event will WaveCrest or any of its subsidiaries or their parent companies be liable to you for any direct, special, indirect, consequential, incidental damages or any damages of any kind even if WaveCrest has been advised of the possibility thereof. (Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so the limitation or exclusion may not apply to you.)

International Users and Choice of Law

The Site is not directed at any person in any jurisdiction where for any reason the publication or availability of the Site is prohibited. Those in respect of whom such prohibitions apply must not access the Site.

WaveCrest does not represent that any of the materials or information at the Site are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Site do so by their own initiative and are responsible for compliance with applicable laws and regulations. Legal advice should be sought in cases of doubt.

The terms and conditions are governed by and shall be construed in accordance with the laws of England and Wales.

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FAQs

We may have answered your question already - you can check the FAQs here.

Contact Us

Got a query about our service? You can call customer services on 0333 321 8708 between 9am and 6pm.

Alternatively email us on help@justcall.co.uk

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