Cheap calls from a UK landline
Can I make cheap calls from a payphone?
Yes, but charges from payphones will be higher than the rates advertised on our website.
Can I use these access numbers from my mobile?
Yes but you will be charged more by your mobile service provider. We would advise using either our SMS top-up service or if you are on the Three network, our short code access numbers.
How am I charged for calling?
When you use the JustCall service you only pay for calling one of our cheap call access numbers. Your service provider will charge you - not us. You will see a charge on you telephone bill for calling our access number there are no further charges from JustCall.
Is the service billed per minute?
You'll be billed depending on what your current provider tariff says. Don't forget, we don't charge you for our service, your service provider does.
Are there peak and off-peak rates with JustCall?
No, it's the same cheap call rate no matter what time of day or night it is.
Am I still charged when my call is unanswered or the line is engaged?
Yes, as your service provider charges you for calling our cheap call access number you will still be charged if the person you are calling doesn’t answer or if the line is engaged.
Are there any subscription or registration fees?
No, there is no account to open, no extra charges, no other bills to pay and you don't need a credit card either. We offer cheap calls instantly.
Does JustCall charge the person I am calling as well?
No, only you will be charged by your service provider for calling one of our cheap call access numbers.
How do I make a follow on call?
You can make a follow on call without have to dial the access number again. When you have finished your previous call, don’t hang up, simply press # #.. This will avoid a further call set up fee from your service provider and saves you having to dial the access number again.
Where can I find a list of the charges for each country?
You can search our website by selecting the country you'd like to make a cheap call to www.JustCall.co.uk
Calls from a Three Mobile
How am I charged for the calls I make?
Three will charge you for calling the Just Call short code access numbers at the advertised rate. Charging will commence on connection to our service so if the line is busy or there is no answer, hang up. There are no further charges from Just Call.
Why was I charged by Three for an international call I made through JustCall?
The only way this can happen is if you press the green send key on your mobile after you’ve entered the international number, we do tell you not to do this in our user instructions. The call would have gone through your mobile network and they will charge you for the call. We cannot accept responsibility for any mobile call charges if this occurs.
Are there any subscription or registration fees?
No, there is no account to open, no extra charges. Simply dial the appropriate access number for your destination and Three will charge you the advertised rate.
Can I call UK numbers using the JustCall short code access numbers?
No, this service is only available for calling numbers outside of the UK.
Can I use your service to dial when I am abroad?
No, this service is for use from within the UK only.
Calls from a UK Mobile (SMS top-up)
Can I use this service from any UK mobile network?
This service is available from O2, Vodafone, Orange, T-Mobile and Three. It is not currently available from Virgin Mobile.
T-Mobile and Orange users are limited to one top-up per day.
Why was another payment taken from my phone? I didn’t request this.
This is a subscription based service and you are topped up when your credit runs low to avoid the call from disconnecting. You can opt out of this subscription by texting STOP to the number you originally requested the top-up from.
What other charges are made other than the pence per minute rate?
When you send a text to request a top-up your mobile service provider will charge you for one standard text message plus the amount you request the top-up for. When making a call you will be charged a call set up fee equal to twice the pence per minute rate (up to a maximum of 30p). If you opt to use the freephone access number you will be charged a surcharge of 1p/min. Your mobile service provider will charge you for calling our access number; this is a standard UK number and can be called as part of your inclusive mobile minutes where available.
Why do I get asked for my PIN when I am trying to make a call?
This normally happens when your credit has expired. Credit lasts 90 days from last top-up, if your top-up before the 90 days is up, you will get another 90 days on all unused credit.
Can I make a call using a different phone to the one I bought the top-up from?
Yes, when you first top-up you will be sent a PIN, this can be used from any other phone. This does not apply to T-Mobile customers who can only use their credit from the phone they requested the top-up from.
Why was I charged by my mobile service provider for a call I made through JustCall?
The only way this can happen is if you press the green send key on your mobile after you’ve entered the international number. We do tell you not to do this in our user instructions. The call would have gone through your mobile network and they will charge you for the call. We cannot accept responsibility for any mobile call charges if this occurs.